Can I upgrade to a VIP ticket on the day?
It is possible to upgrade your ticket to VIP on the day you attend, however we do a very limited amount of VIP upgrades as they are sold on a first come, first served basis. We highly recommend upgrading your ticket on the website prior to attending. If we do have upgrades available, you may purchase them at the Box Office at the entrances.
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How do I receive my ticket?
Unfortunately, we do not provide physical tickets - upon purchase you should receive an email which contains your E-Tickets. Please keep these safe and do not delete the email as you will need it to gain entry into the event. If you have misplaced ...
I've got an issue with ticket, what do I do?
If you are experiencing issues with your tickets - please contact the ticketing partner that you purchased the ticket from. If you purchased your ticket from TicketMaster/Universe then please submit a ticket.
I'm a carer of someone with a disability, do I need to purchase a ticket?
Please contact our Access Team and we will provide you with a complimentary ticket for the festival. Please include the booking referene or order number of the order placed by the person you are caring for.
Purchasing of Tickets and their Limitations
We have a strict policy on our limits for when you purchase tickets via our ticketing partners. You are allowed a maximum of 10 tickets per credit/debit card. Once you have used your maximum of 10 tickets, your card will not be allowed to purchase ...